ABOUT ABBEY DEE  

Hi there!

Let me introduce myself...

The name's Abbey Dee. Who am I you may ask? Actually, nobody special. Just a consumer who is fed up with receiving poor customer service. I'm pretty sure there are loads of you out there who share the same sentiment. I believe that we consumers deserve the right to receive good customer service for every penny or dime we spend,in fact, we should demand it!

So let me be your sounding board. Whenever you feel you were a victim of poor service or had a bad experience as a customer, tell me about it. I want to hear your story! This website will be the platform to let everybody know who the culprits are. But hey, I'm a pretty reasonable gal, we all make mistakes. I'm not here just to name and shame the poor performers, I want to give them the chance to fix the problem. Companies will be given the opportunity to respond to the customer complaint and deal with the incident.

I also want to know about your good experiences! If you feel a company exceeded your expectation and went the extra mile to give you good service, share that with me too. After all, we need to know about the good ones out there, not just the bad.

I'm looking for happy consumers, consumers who can feel pleased not only with the product/service they've purchased, but happy with the overall customer service experience.

As consumers, we all should be saying:

WE DEMAND SERVICE!!

After all, don't they say: Customer is King? or should it be Queen?

Later, Abbey.

ABOUT THE WEBSITE

1. It allows consumers to report incidents of good or bad service. Registration is required to report incidents but is absolutely FREE for consumers.
2. It allows all consumers to view any incident. No registration is required to view an incident.
3. The homepage dashboard will show the TOP 5:
   1. Compliments/Complaints by member company and non-member company.
   2. Most viewed incidents.
   3. Most active blog topics
4. A blog is provided which allows consumers to discuss and comment on any incident raised on the website.
5. Companies are given the opportunity to become a member and respond to any incident about their company.